Comcentra Connect

Comcentra Connect is a service for selected clients of our company where we provide dedicated services to help our clients achieve business and/or service goals through the use of our cloud-based contact center.

We can offer this service specifically for customers from the following industries:

• Automotive: Appointment scheduling, customer support/acquisition, process optimization in the workshop and for registrations/deregistrations, handling of routines for deliveries and returns
• Banking: Appointment scheduling, customer service, appointment tracking, handling of standard processes in the bank
• IT and software: Customer support, provision of individual customer services, e.g. in Salesforce or Service Now, 1st – 3rd level support; if required, 24/7 and in several languages

Regardless of the industry in which we provide our services, our clients value:

1. Scalability: Our cloud-based contact center is highly scalable, allowing companies to flexibly adjust the number of employees and resources to meet current needs. This is especially useful during periods of seasonal fluctuations in customer traffic.
   
   
2. Cost efficiency: Since expensive on-premises hardware and software are not required, our customers can save costs thanks to our cloud-based solutions. Billing is done on a pay-as-you-go basis, meaning customers only pay for the services they actually use. (Depending on the agreed service or service level)
   
   
3. Rapid implementation: Our services can typically be implemented and deployed quickly. This enables companies to quickly deploy new services and features and respond to market changes.
   
   
4. Multi-channel support: Cloud-based contact centers offer support for multiple communication channels, including phone, email, chat, social media, and more. This allows our clients to engage with customers through the channel of their choice.
   
   
5. Flexibility: Cloud-based technology allows employees to work from different locations, increasing flexibility while also allowing us to offer remote working models.
   
   
6. Integration: Our contact center solution integrates with existing enterprise applications and CRM systems to enable seamless information exchange between different departments.
   
   
7. Automation and AI: Where possible, we use automation and artificial intelligence (AI) to perform routine tasks, categorize requests, and process customer inquiries more quickly.
   
   
8. Reporting and analytics: Our solution provides detailed reporting and analytics capabilities that enable you to monitor contact center performance, identify bottlenecks, and improve customer satisfaction.
   
   
9. Security: As a provider of cloud-based contact centers, we invest significantly in the security of the solutions we use to best protect our customers' data. 100% GDPR compliance is, of course, guaranteed at all times.

By leveraging our customizable CRM system, we are able to optimally adapt our services to our customers' requirements. This allows our employees to behave as if they were the customer's own employees, even if they are not based locally. It is very important to us that our colleagues receive extensive training from our customers before they begin providing their services. We attach great importance to quality in the provision of our Comcentra Connect services and see ourselves as a link between our clients and their customers. Please feel free to contact us at any time for further information or a non-binding consultation.